Refund Policy — Viral Video Tool

One-time credit purchases

Viral Video Tool sells one-time credit packs, with no automatic renewal or automatic top-up. You may request a full refund within 7 calendar days of payment if none of the purchased pack's credits have been used. Keep your receipt and order number. Current packs and USD prices appear on the pricing page.

Confirmed duplicate or incorrect charges are eligible for correction or refund. Used packs are generally not refundable solely because you changed your mind or dislike a successfully delivered video. Mandatory consumer remedies, withdrawal rights and refunds required by applicable law remain available. Beginning use does not by itself waive a right that the law preserves.

If we permanently discontinue the service or terminate an account for reasons unrelated to your breach, we will refund the unused prepaid value attributable to purchased credits. Before voluntary account closure, contact support to resolve unused purchased value.

Failed generation and credit reversals

Each independently accepted generation consumes the credits shown before submission. After a connection error, check My creations before submitting again to avoid a second charged task.

If a task cannot deliver a playable result, its consumption is reversed after failure is confirmed. Uncertain provider submissions require review first. Processing errors can delay reversal; the task page shows the current status.

A reversal restores the original credit grants and expiry. An expired promotional grant may not increase your available balance. A credit reversal is not a refund to your payment method. Contact support if the task or reversal requires review.

How to request a payment refund

Email [email protected] or open a support ticket. Include:

• Your account email and order number.
• The purchase date, requested refund and reason.
• The generation task number, if relevant.

Do not send full card numbers, card security codes, passwords or private media links. We verify the payment and the relevant credit usage using provider and service records; a browser return-page parameter alone is not proof of payment.

We aim to acknowledge requests within 2 business days and communicate a decision within 5 business days after receiving the information required for review. Approved refunds are issued through the original payment method, including Waffo Pancake where it processed the purchase. Your provider or bank determines when the credit appears on your statement. We do not charge an additional refund-handling fee.

You may contact us to seek an informal resolution before opening a dispute. This does not restrict your rights with your bank, payment provider or regulator.

Related policies and operator

See the Terms of Service and Privacy Policy.

Viral Video Tool · Sole proprietor · United States

Billing and refund contact: [email protected]